We respect the privacy of our customers. This official Privacy and Security Statement is designed to help you understand what information we gather and how we use it. In our ongoing effort to improve the services and features we provide to our customers, ROSES AMERICA.COM will continue to implement new technologies from time to time. As a result, this policy is subject to change without prior notice. We encourage you to review our privacy policy periodically.



The type of information we gather online falls into five general categories:

  • Aggregate Site Usage Information

  • Online Order Information

  • Voluntary Registered Shopper Information

  • Click-Stream Data


We collect and store information about the pages viewed by all of our website visitors. We then use this data in aggregate form to identify overall visitor behavior patterns. Our goal in using this information is to improve our site by making it more responsive to the needs and preferences of our users.

Our Web servers automatically collect information about each visitor who requests ROSES AMERICA.COM Web pages, including your computer's internet protocol (IP) address. This IP address allows us to identify your computer on the internet so that the Web content you request from us can be sent to you.

From time to time, we may provide portions of this aggregate site behavior information to vendors, consultants, potential advertisers or news agencies. We typically do this in order to demonstrate the amount of interest in our sites and/or to plan for technical infrastructure improvements.



If you choose to purchase products from the ROSES AMERICA.COM site, we require the following information in order to fulfill your order:

We request an e-mail address during the order process so that we can send an e-mail confirmation message acknowledging the receipt of your order. This message contains your name, address, ROSES AMERICA.COM membership number (if applicable), the list of items you purchased, an order reference number, a confirmation of your shipping method, and the total amount of items requested. Please note that this confirmation e-mail does NOT contain your credit card number.



In order to register on/or purchase products from ROSES AMERICA.COM websites, your browser must be set to accept "cookies." A cookie is a small piece of data housed in a text file or folder on your computer's hard drive that helps us recognize you when you visit our sites. We use cookies to help us remember things such as the following: (1) the profile facts you tell us about yourself, (2) your specified areas of interest on our sites, (3) the items you've placed in your shopping basket, and/or (4) the pages you visit as you shop. The only personal information our ROSES AMERICA.COM cookie can contain is information that you supply yourself. Our cookies cannot read data from other parts of your computer. If you would like more technical information about how cookies work, take a look at

As stated above, you must enable cookies on your Web browser for ROSES AMERICA.COM to function correctly. If you are concerned about information contained in your ROSES AMERICA.COM cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.

Click-stream data is information that describes the page-by-page paths you take as you browse through our websites. Using cookies, we track and store this information to help us positively customize your shopping experience. We may use click-stream data in the aggregate to provide improved services to groups of shoppers who behave similarly. We may also use it on an individual basis to improve your specific shopping experience.


Whenever you purchase products from ROSES AMERICA.COM, or sign up for our newsletter, we collect and store the information that you volunteer. Information such as your name, e-mail address, postal address and phone number. The information you supply is added to our customer database. You may receive periodic printed or e-mail communications from us about new products and services, discounts, special promotions or upcoming events. You will not receive any phone calls from us unless there is a customer service issue.

In some instances, we use third-party companies to help us provide products and services to you, to assist us in managing customer information, or to fulfill our in house promotions and communicate with you. Some of these companies are given access to your contact information. These companies are contractually restricted from using your information in any manner other than in the service we have contracted them to do. Our customers privacy is very important to us.

If you want to be removed from all ROSES AMERICA.COM marketing, please send an e-mail to srestrepo@Roses and type REMOVE FROM ALL MARKETING in the subject line. Remember to include your name, address, membership number (if applicable) and phone number in the request. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.


ROSES AMERICA.COM may provide links to websites outside of ROSES AMERICA.COM as an added convenience to the user. There are also affiliates that link to ROSES AMERICA.COM. Any link included does not imply or convey endorsement of the other company or organization, its site, or its products or services. ROSES AMERICA.COM is not responsible for the privacy, terms of use, or other policies of any other website.



ROSES AMERICA does not direct its services to persons under the age of 18. If you are under 18, you may use ROSES AMERICA solely with the involvement of a parent or guardian.

In compliance with the Children’s Online Privacy Protection Act of 1998, we do not solicit or knowingly collect any online information from children under the age of 13 through any of our websites. Please do not allow children under the age of 13 to provide any personally identifiable information or participate in the bulletin board sections of ROSES AMERICA.COM websites. If you become aware that a child has provided ROSES AMERICA with personal information without parental or guardian consent, please contact us at srestrepo@Roses  immediately so that we may take the necessary measures to remove such information.


We understand that many consumers are concerned about Internet security. ROSES AMERICA.COM employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at ROSES AMERICA.COM with complete confidence.



We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, ROSES AMERICA.COM employs Secure Sockets Layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.

ROSES AMERICA is fully  committed to maintaining the highest levels of security and protection against fraud. We maintain the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. While we work to protect your contact information, to the extent permitted by law, we may not guarantee or warrant the security of any information you transmit to or from our websites. You do so at your own risk.


SSL protects information en route to us. SecureTrust certificate technology ensures that ROSES AMERICA.COM  is the only recipient of this information. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security.


  • Name

  • Contact phone number(s)

  • Address

  • E-mail address

  • Credit card account information

We will never ask for your Social Security Number or other sensitive information besides what is stipulated above.

We use your contact information for the following purposes only:

  • Register you as a user on our website;

  • Manage and/or maintain your membership account;

  • Process your order and make sure that it is delivered to you;

  • Process returns or backorders;

  • Provide customer support and communicate with you.

Aggregated order information is also used to track and analyze overall shopping trends, which allows ROSES AMERICA.COM to improve product offerings and services to its members and customers.


ROSES AMERICA LLC reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at WWW.ROSES AMERICA.COM, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time ROSES AMERICA LLC decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.